General questions and answers.
How do I place an order?
You can submit a quote request on our website and we’ll follow-up with you within 1 business day to confirm if you would like to talk about the next steps to create a reservation. Submitted quotes are not a reservation until we receive our rental agreement returned electronically. You can also call us at 713-346-2012. If needed, we can be available for an on-site consultation to learn more about your event vision in-person, all at no additional charge.
How much will my event cost?
No two events are exactly alike, complete our event consultation form on the Contact Us page and we’ll have a better idea of what it’s going to take.
What if I have an after-hours emergency?
We understand that problems arise at any moment regardless of the preparation that goes into an event. You can call our office line anytime 24/7 and it will be directed to our on-call support team member. We’ll fix the problem first, we’ll work with you to sort out the details of what went wrong.
What payment options do I have?
We accept all major credit cards (VISA, MasterCard, American Express, and Discover), cash, checks as well as digital payment services (ApplePay, Venmo). We can only accept checks from new accounts if provided at least 7 business prior to an event installation date. All rates quoted are based on a 24-hour rental period per item; however, we allow extra time for the customer to pick-up/drop off. Special event equipment can be delivered well in advance of an event to allow for proper setup or can be delivered according to your specific venue requirements. Whenever possible we appreciate the largest delivery and pickup window you can accommodate. Any rental equipment kept for longer than specified will be charged according to our price schedule (i.e. two-day rental, week rental, etc.).
How much is delivery?
Delivery and pick up rates are based on the time and the location of your event. Delivery and pick up rates are quoted as a round trip fee. We do not offer a one-way rate. Please note: Our normal delivery and pick up times are Monday through Friday, 8 AM-5 PM. If a more specific time is needed, there will be additional charges. It is strongly recommended that the customer be available onsite for delivery and pick up times.
Who is responsible for damaged or missing items?
The customer is responsible for all equipment from the time of delivery or will-call until it has been returned to Houston Tents & Events. The customer is also responsible for damaged or missing items and verifying an accurate count of rental items received and returned.
Do you offer discounts for non-profit organizations, schools, churches, caterers and other event rental professionals?
Yes we do, please contact us to inquire about the discounts we can extend to your organization/company.
Will you set up my items?
Yes, we can handle the setup/breakdown of tables and chairs. There is an additional charge for set-up/breakdown, and arrangements must be made in advance. Set up does not include linens and table settings. For tents, staging, power, and most other major equipment items, setup/breakdown is included with the rental item price.
What are the differences between a Clear Top vs. White Top Tent?
Clear top tents are structured in the same manner as a traditional frame or structure tent, the only difference being that the covering material is clear. They are best utilized for functions during the spring and fall. Houston Tents & Events does not recommend the use of clear top tents during the Texas summer months because the tent can create a “greenhouse warming effect”. Think ants under a magnifying glass. Clear top tents are very versatile and provide a great unique way of covering your attendees while also allowing in natural elements of the surroundings.
What is your cancellation policy?
Any orders cancelled prior to 72 hours before the delivery/will-call date can be released from the agreement without any fees. Orders cancelled within 72 hours of the delivery/will-call date are subject to a 50% cancellation fee. Orders cancelled the day of, or at time of delivery or will call, are subject to a 100% cancellation fee. Special order items or services are subject to a 100% cancellation fee once the order has been placed.
Do You Need Disaster Relief Shelter?
While our business is built around helping create exciting experiences in the Houston / Southeast Texas communities, there are times when our community is in need of temporary shelter installations and other equipment for more serious matters. When disaster strikes or hardships occur, Houston Tents & Events is here for our community and are capable and ready to do what we can to help when it counts. Emergency relief is a community effort, and as a community business, we are here to do our part. You don’t need one more thing to handle during a time of disaster and whether you are a local company that can’t let a disaster demobilize your business, relief service organization needing assistance or the nation’s military, we’ll get you back up and running as quickly as possible. When the worst is behind you and you start to rebuild, we’ll return to take down the equipment for you. For more information on how Houston Tents & Events can aid your relief efforts, please contact us via email at firstname.lastname@example.org or phone at 713-346-2012.
What if I have sprinklers or underground utilities where the tent is to be installed?
In most cases, we can provide a water barrel/concrete block solution to secure the tent. Certain tent sizes require the tent to be staked. Since we wouldn’t know the location of any pipes, cables, electrical lines, sprinklers, etc. are located, you’d need to call the City of Houston’s “Call Before You Dig” team at “811. This service is offered by utility companies to mark these areas prior to our installation.
Is a tent permit required for my event?
The City of Houston has event and tent permitting requirements within the city limits. There are fees for tent and assembly permits that may be needed, and they typically request a 3-4 week lead time for all applications. We will handle the application process for you but we’re unable to start the process until a signed agreement and deposit is received.
What about inclement weather if I’ve rented a tent?
Tents can provide protection from moderate weather but are not designed for use as a shelter in severe weather because such conditions could exceed their ability to protect occupants. Please read over this Tent Evacuation Plan prior to your event to ensure that all occupants are kept safe during inclement weather.