Everything You Need to Know

Frequently Asked Questions

Option 1: Online Quote (Most Common) Submit a quote request through our website. We’ll get back to you within 1–2 business days to discuss details and next steps. Important: A submitted quote is NOT a confirmed reservation yet.

Option 2: Call Us Directly Call us at 713-346-2012 — we’re happy to walk you through the process over the phone.

Final Step to Confirm Your Reservation Once everything looks good, we’ll send you a rental agreement to sign electronically. Your booking is officially reserved only after we receive the signed agreement.

Want an On-Site Visit? We offer complimentary on-site consultations so we can see your venue and bring your event vision to life in person—just let us know!

Every event is unique — that’s why we don’t have fixed packages.

We price everything à la carte and fully customized to your vision.

Main factors that affect your quote:

  • Event date & day of the week
  • Delivery location & setup complexity
  • Guest count
  • Specific items you want (tents, flooring, lighting, climate control, etc.)
  • Your overall budget range

The fastest way to get accurate pricing: Fill out the quick Event Consultation form on our Contact Us page (takes less than 3 minutes).

We’ll review it and send you a detailed, no-obligation quote within 1–2 business days.

No guesswork — just a custom price built exactly for your event!

We accept:

  • All major credit cards (Visa, MasterCard, American Express, Discover)
  • Cash
  • Personal or business checks
  • Digital payments: Apple Pay, Venmo

Important notes about checks from new clients: Checks must be received at least 7 business days before your installation date.

Rental period & extra time charges:

  • All quoted prices are for a standard 24-hour rental per item.
  • We include flexible pickup/drop-off windows at no extra charge when possible.
  • Equipment kept longer than agreed will be charged at our daily, two-day, or weekly rates.

Delivery & pickup windows:

  • Special event items can be delivered well in advance for setup.
  • We’ll work with your venue’s exact requirements.
  • The wider the delivery/pickup window you can provide, the smoother (and often cheaper) it is!

You have two options:

Option 1: Full Delivery + Pickup (most popular)

  • Always quoted as a round-trip fee (no one-way rates)
  • Cost depends on distance, load size, and time window

Option 2: Will-Call (Self Pick-Up & Return – Save on delivery fees!)

  • Pick up and return the equipment yourself at our Houston warehouse
  • Available Monday–Friday 8 AM–4 PM (by appointment)
  • Perfect for smaller orders or if you have your own truck/trailer

Standard delivery hours (lowest rates): Monday–Friday, 8 AM–5 PM

After-hours, weekends, or exact time windows? Possible with an additional fee.

Pro tip: Be onsite (or have a representative) for delivery/pickup — it keeps things smooth and helps avoid extra charges.

Need exact pricing? Submit a quick quote request or call 713-346-2012 — we’ll give you both delivery and will-call options instantly!

Simple answer: From the moment equipment leaves our warehouse (delivery or will-call) until it’s back in our possession and checked in — the customer is fully responsible.

This includes responsibility for:

  • Loss, theft, or damage (no matter the cause — weather, guests, etc.)
  • Accurate item counts at both delivery/pickup and return
  • Any missing pieces or accessories

What happens if something is damaged or missing? You’ll be charged fair replacement/repair costs based on our current price list. Most issues can be avoided with proper setup, anchoring, and supervision.

Pro tip: Do a quick walk-through and count with our crew at delivery and pickup. It only takes a minute and protects everyone!

Yes we do, please contact us to inquire about the discounts we can extend to your organization/company.

Yes! Here’s exactly what’s included:

Tables & Chairs

  • Setup and breakdown available for an additional fee
  • Must be scheduled in advance
  • Does NOT include putting on linens or place settings

Tents, Staging, Flooring, Lighting, Climate Control & Power

  • Full professional setup and breakdown is ALWAYS included in the rental price — no extra charge

Want everything placed exactly where you need it? Just send us a simple layout or be onsite to direct the crew — we’re happy to make it perfect.

Structure & frame Exactly the same — both are high-quality frame or structure tents.

The only real difference is the roof material:

Feature Clear Top Tent White Top Tent
Roof Fully transparent Solid white vinyl
Look Open sky & stars at night Classic, clean look
Best seasons Spring, Fall, Winter, evenings Year-round (including summer)
Summer use Not recommended in Houston heat (acts like a greenhouse) Stays much cooler
Light Lots of natural light Blocks direct sun
Vibe Modern, romantic, unique Timeless, elegant

Bottom line: Choose clear top when you want that wow-factor and the weather is mild. Choose white top for maximum comfort in the Texas heat.

We require a deposit to reserve your equipment and lock in your date.

Here’s how cancellations and rescheduling work:

When you notify us What happens to your deposit & payments
More than 7 days before delivery Deposit is non-refundable but can be fully transferred to a new date within the next 12 months
7 days – 72 hours before delivery Deposit stays with us; remaining payments become a credit for a future event within 12 months
Less than 72 hours before delivery Full contract amount is non-refundable and cannot be credited
Force Majeure (extreme weather, government orders, etc.) We’ll work with you case-by-case — typically full credit or reschedule

Full payment is due 7 days before delivery.

Life happens — we just ask for as much notice as possible so we can re-book the equipment. Thank you for understanding!

Yes — absolutely. When disaster strikes, we’re here for our community.

Service Regions: Texas, Louisiana, Colorado, Arizona, and New Mexico

Whether you’re:

  • A business needing to stay operational after a storm
  • A relief organization setting up temporary shelters or command centers
  • First responders, government agency, or military needing fast deployment

We can help with:

  • Rapid-response tent shelters (any size)
  • Climate-controlled structures
  • Power generation, lighting, flooring, and staging
  • Quick delivery, setup, and later takedown when you’re ready

Emergency relief is a team effort, and we’re proud to do our part — often at special rates or priority scheduling.

Need help now? Email darren@houstontentsevents.com or call 346-590-6031 anytime. We’ll move as fast as you need us to.

We’ve got you covered — no staking required.

Our solution: We secure every tent with heavy concrete blocks (we no longer use water barrels). This works perfectly over sprinklers, irrigation lines, patios, driveways, or anywhere staking isn’t possible.

Underground utilities (gas, electric, water, septic, etc.) You must call 811 (Texas One Call) at least 48 hours before installation. It’s free, and utility companies will mark all lines so nothing gets damaged.

Pro tip: Call 811 as soon as you choose your tent location. It keeps everything on schedule and stress-free.

We’ll confirm the best anchoring method when we build your quote—no surprises!

Yes, inside Houston city limits most tents require an event/tent permit.

The city charges permit fees and usually needs 3–4 weeks to process applications.

We handle the entire permitting process for you at no additional cost.

We can only start the application once we have your signed agreement and deposit on file.

Tents protect against light to moderate rain and sun, but they are not storm shelters.

Tents are not designed to withstand severe weather (high winds, heavy storms, lightning, hurricanes, etc.).

For safety: Please review our Tent Evacuation Plan before your event and have a backup indoor plan ready if severe weather is forecast.

Your guests’ safety always comes first — when in doubt, move everyone indoors.

Emergencies don’t follow business hours — we’ve got you covered 24/7.

Call our main line anytime: 713-346-2012 It automatically forwards to our on-call team member, day or night, weekends and holidays included.

We’ll fix the issue first and fast. Once your event is back on track, we’ll figure out the details together — no stress.